Some things to be aware of:
If you require ongoing support we may ask you for your details and create a case on our case management system. All information is stored here confidentially and securely and we will always inform you and ask for your consent to do this beforehand.
We will always listen to you, however we are not a counselling service. If you do want counselling, we will help you find a service near you.
Our live chat should be a safe experience for both our users and us. We will not tolerate abusive behaviour towards our staff and will block users that are being abusive or misusing the chat facility.
When you join live chat, you’ll be allocated to the next available member of staff. This could be male or female. If you feel you require speaking to a particular gender, it may be best to call us on 0800 011 3116 or request a call back via live chat
You can leave feedback following your chat with us, however this is completely optional.
We work hard to ensure our live chat system is secure. We will do our best to protect the information that you give us. However, while we use encryption, there’s no way to guarantee that any data transmission over the internet is 100 per cent secure.
Our live chat is online Monday to Friday 9am-4pm.